General terms and conditions of employment
These Contracting General Conditions of Contract (hereinafter CGC) regulate the conditions of purchase of the different products offered on our website, www.condret.com, owned by Clicktime Group S.L.U. , with business license B66992041, located at C/ Rambla 174, 2-4, 08201, Sabadell, Barcelona – Spain.
Users who make purchases on www.condret.com fully accept these CGC and will be bounded by these, as if they were written at the time of purchase.
It will be an essential requirement to read and accept the CGC, prior to the purchase of any product at www.condret.com
CONDRET reserves the right to modify the CGC at any time and without prior notice. The CGC will always be accessible from the website, so the user can consult or print them at any time.
Payments
The payment through credit card will be charged at the time the purchase is made. If the user wants to cancel the order before the shipment has been made, he/she needs to notify us as soon as possible via email or telephone so we can proceed with the cancellation of the order and the total refund of the amount on the credit card.
If you choose to make the payment by bank transfer, the management of the order will start once we have received the confirmation of the transfer in our bank account.
If the user has a PayPal account, he/she can use it to make the payment. Personal details and shipping address will be inserted automatically login in at PayPal. Users have to take into consideration that in order to be able to ship the package, PayPal address and shipping address of the order must be the same.
The user can consult more information about payment methods in the “Payment Methods” section.
Sales contract
The information registered by CONDRET constitutes a proof of the order and of the entire transaction. The information recorded by the payment system is also an evidence of the financial transaction.
In the event that the product purchased by the user had run out of stock or was out of stock at the moment of placing the order, or was took off by the manufacturer and this information could not be updated correctly in the website, Condret will contact as soon as possible the user in order to inform of the new delivery deadlines, or to proceed with the refund of the amount of the purchase in case that the user was not satisfied with the new conditions.
We reserve the right to carry out without prior notice the modifications that we consider appropriate in the website, being able to modify, delete or add both the contents and services provided through the same as the way in which they appear presented or located in their website.
CONDRET may reject an order at any time, especially in relation to non-paid invoices.
Prices
All of our prices are inclusive of VAT (Value Added Tax) charged at the current Spanish rate.
For all those countries outside the European Union in which VAT does not apply and all those companies registered intra-Community operators of the European Union, we will proceed to refund corresponding VAT once the order has been delivered and the customer has contacted us to ask for the refund of VAT.
Prices for our products are subject to change without notice. We reserve the right at any time to modify them at any time without notice.
We have no control over prices listed outside CONDRET, including Google ads in cache, shopping channels or any other site. We are not obliged to provide products at a different price other than ours.
Shipments
The delivery time of each item is indicated on the detail page of each product. Although we strive to strictly accomplish with these estimates dates of delivery, during very busy periods it could happen that they are not accomplished.
For reliability and convenience reasons, we ship with the following courier companies:
Spain and Portugal: Seur and MRW
Rest of Countries: Fedex and Ups
Unfortunately, as with all delivery services, there are very exceptional circumstances that can lead to parcels not arriving within the indicated time frame or getting lost. In these cases, we try to ensure the delivery of the item as soon as possible using all possible by all means contacting the courier company and trying to locate the parcel.
You can also contact the courier company with the tracking number that we provide by email at the moment the order is shipped.
In the event the package is lost, we cannot take any action, neither refund the order nor replace it, until the courier company fully confirms the lost.
Please note that in a multi occupied building, couriers are allowed to have the package signed by all those in the building that can confirm the reception of it. Our courier companies consider that a package has been delivered once the package is signed in the designated address. It is your responsibility to make sure the recipient is in the delivery address to get the parcel.
If an item is returned to us because it was not possible to be delivered to the recipient after several attempts, we reserve the right to charge the return shipping costs of the package.
When you receive the order, you have to inspect the packaging to make sure it has not been altered whatsoever in. If it seems to be altered or the product has an anomaly, you must contact us within 24 hours as of the date of reception so we can find a solution for you. It is important to file the claims within the established time frame because once it ends up we cannot assume responsibility for the subsequent problems for losses or damages in the product.
Returns - Exchanges - Cancellations
In accordance with current legislation, products may be returned within 30 calendar days since the receipt of the goods by the customer. The user can use this remorse right by sending an e-mail to contact@condret.com and Condret will proceed to reply informing on how to proceed with the return or exchange of the product.
All merchandise must be returned in terms of their original compliance status, products only will be refunded if returned in their original packaging with the label and in perfect conditions to be sold. Any items damaged in any way whatsoever, worn or dirty and whose condition does not allow to be sold cannot be exchanged or refunded and will returned to the client that will assume with the expenses of it. Items received in perfect conditions to be sold will be refunded with the payment method that was used to place the order.
Make sure you have read our “returns and exchanges” policy located in the bottom section of the website and that you understand it entirely. It does not affect your legal rights as a consumer.
Returns and consequently refunds are treated as soon as possible. The volume of such returns is unpredictable in the seasonal periods but most of them are processed the same day of their reception.
Shipping returning costs are at your own. Feel free to choose and use the shipping company that best suits your needs or offers you the most competitive prices but, in order to have more control over your return, we recommend that you use a shipping service in which you are provided with a tracking number so you can know where your parcel is at all times. If the client does not accept the option to recover the shipping cost of the return when the item can’t be refunded, Condret will keep the product.
Do not throw the original packaging of the courier company until you are sure that you have received your order correctly. If you receive a damaged product or do not agree with what you ordered, remember that complaints must be made within 24 hours as of the date of receipt, otherwise, we reserve the right to reject this claim.
Risk of change
The risk of loss and damage of the products is assumed by you since the moment the product is delivered to the delivery address.
If you are not sure of what is established in these terms and conditions or, if you have any questions, fell free to contact us before placing your purchase through our contact section or phone.
Warranty
Condret jewellery has a warranty period for any manufacturing defect of 2 years from the day the order is received. All of the information regarding product warranties and care can be found in the Jewellery care section.
Order cancellations
An order can be canceled if we are previously notified by email at contact@condret.com or phone.
All orders can be canceled without cost as long as the order has not been sent. Otherwise, Condret cannot stop an order that has already been released to the shipping company.
